For all pre-order items:
Pre-order items may be cancelled subject to a cancellation fee. Please contact us directly if you are looking to cancel a pre-ordered product.
For all special order items (items not on website):
All special order items are final sale and cannot be cancelled, so please ensure that you are willing to commit and wait for your item(s).
All pre-order and special order leadtimes are ESTIMATES only. We are not able to guarantee delivery within the timeline, but we do our best to ensure the pre-ordered item(s) are sent out as soon as possible.
For more detailed information, please contact our staff at:
2 - 10 Wyman Road
Waterloo, Ontario, Canada
General inquiries, tech, sales, and others : +1 (519) 208-8222